Returns, Refunds, and Warranty Policy

At Seres, we are committed to ensuring your satisfaction. If an item you purchased is not working correctly, is broken, or is no longer needed, we are here to assist with a refund, repair, or replacement.

1. Change of Mind / Customer Order Entry Error
Seres will accept returns due to a change of mind or customer order entry error if the request is made within 30 days of delivery, subject to the following conditions:

  • The customer is responsible for all return shipping costs.

  • A 30% restocking fee will be applied to each item. By initiating a return due to a change of mind or customer order entry error, you acknowledge and accept that a restocking fee will be deducted from your refund amount.

  • Item(s) must be returned in unopened, unused, and resellable condition. Item(s) must be in the original box/packaging and over-boxed when shipping back to us. (Please do not write on or put shipping labels directly on the original box/packaging, as this will cause your return to be rejected.)

  • Once the returned item is received and verified, a refund will be processed. Refunds may be issued as:

    • A credit to your Seres account, or

    • A refund to the original payment method

2. Warranty Returns
All Seres products come with a warranty provided by the manufacturer unless otherwise stated. For extended warranties, please contact the manufacturer directly.

To submit a warranty claim, you must:

  • File the claim within 90 days of receiving the item.

  • Contact us at support@seresag.com or 1-877-237-3754 for assistance with the claims process.

The customer is responsible for pre-paying return shipping costs. However, Seres will reimburse these costs if the warranty claim is successful.

Depending on the manufacturer’s discretion, successful warranty claims may result in a:

  • Refund,

  • Replacement, or

  • Repair.

If a manufacturer denies a warranty claim or ceases operations, Seres will not be held responsible for covering claims. Any warranties not honored by the manufacturer will be considered null and void.

3. Defective Products
For products found to be defective within 30 days of delivery, Seres will offer a:

  • Replacement,

  • Site credit, or

  • Refund, after the defective product is returned and verified.

To initiate a return, contact us at support@seresag.com or call 1-877-237-3754. After 30 days, all claims must be directed to the manufacturer.

4. Damaged Shipments

Although rare, products can occasionally be damaged in transit. It is critical that you inspect all packages carefully before signing for or accepting delivery—especially for Freight (LTL) shipments.

If any item appears damaged or is missing:

  • Do not sign for or accept the delivery without noting the issue with the driver.

  • Contact Seres AG immediately so we can assist with the claims process.

  • All damage or missing item claims must be reported within 72 hours of delivery. Claims submitted outside this window may not be eligible for refund or replacement.

IMPORTANT:
By signing for or accepting a delivery without first inspecting the contents, you are confirming that the order was received in acceptable condition. If damage is discovered after acceptance:

  • You will be fully responsible for arranging and covering the return to the manufacturer.

  • Seres AG will not be held liable for damage, loss, or any additional costs that result from failure to follow these procedures.

Most shipping carriers (e.g., UPS, FedEx, USPS) accept responsibility for damages only when they are reported promptly and properly documented.

5. Non-Returnable Items
We do not accept returns on any used equipment under any circumstances.