Refund Policy



You bought an item that is not working right is broken or is no longer needed. We are here to help with a refund, repair, or replacement.

Please Note:

All Fohse lighting currently has a lead time between 30-60 days.


Change of Mind / No Longer Needed

Seres will happily accept returns due to a change of mind if we receive the request within 30 days of delivery.

The item must be returned to us in the original packaging, unopened and unused.

The customer will pay the return shipping costs unless specified. Once we receive the package, the refund will be processed, and you will receive the refund as a credit on our site or to the original payment method.


Warranty Returns

Our products are all under warranty with the Manufacture unless stated. Please refer to the manufacturer concerning extended warranties. If you want to issue a warranty claim, you must submit a claim within 90 days of receiving the package. If you need help with the claims process, please get in touch with us at support@seresag.com or call 1-877-237-3754

The customer will pre-pay for the return shipping. However, we will reimburse you once the warranty claim is successful.

You may receive a refund, replacement, or repair at the manufacturer's discretion. However, if a manufacturer declines to cover a warranty or ceases operations, the corresponding warranty(s) will be null and void. In no case will Seres be held liable for covering deposit(s) not covered by the manufacturer.


Defective Products

If a product is defective within 30 days of receiving the order, we will offer a replacement, site credit, or a refund after receiving the product. Please get in touch with us at support@seresag.com or call 1-877-237-3754. To initiate the return. After 30 days, Seres can no longer offer refunds, and you must go through the manufacturer. 


Restocking Fee

The majority of our products are refunded for the total amount. We try our best to avoid restocking fees if, however, there are products we sell that will incur a restocking fee between 20%-30%. For more information, please read our Terms of Service


Seres reserves the right to offer a return after 30 days per basis. 
We DO NOT Accept Returns On Any Used Equipment